Four Points by Sheraton Cuenca | Hotel in Cuenca

| 9.1 (796 Reviews) |   Pet Friendly  3 Bathrooms  11 Guests
Cuenca Hotel | Four Points by Sheraton Cuenca

Hotel in Cuenca

Four Points by Sheraton Cuenca Hotel is within the largest shopping center in the city, Mall del Río with direct access to more than 200 stores, food court and cinemas. Just a few steps from the Convention Center. 4.5 mi away from Mariscal La Mar airport. All rooms include a private bathroom with shower, hairdryer and free amenities. Also air conditioning, 40 ”LCD TV with cable, coffee maker, safety box, ironing board and iron. The reception and Room service is 24 hours. Access available for people with disabilities. It offers a Bussiness Center, gym on the terrace of the Hotel, swimming pool with a nice view of the city, sauna, Turkish, whirlpool. The Hotel is 1.4 mi from the Tomebamba River. 1.6 mi from the Pumapungo Museum, 10 minutes from the Historic Center, 5 minutes from the Mirador de Turi, 15 minutes from the Thermal Baths.

Four Points by Sheraton Cuenca is located in Cuenca.

This 120 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Private Pool, Wellness Facilities, and several others. This is a 5 star rated property and has over 796 reviews with the average score of 9.1 . Coming to Cuenca and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 120 Bedrooms Hotel if you want to learn more about this RBO place in Cuenca. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Cuenca in Cuenca is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Cuenca”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 10169, Ecuador

Amenities

Air ConditionerAir Conditioner
ParkingParking
Pet FriendlyPet Friendly
PoolPool
Wheelchair AccessibleWheelchair Accessible
Private PoolPrivate Pool
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Wellness FacilitiesWellness Facilities
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • RestaurantRestaurant
  • Kid-friendly buffetKid-friendly buffet
  • Kids' mealsKids' meals
  • BarBar
  • FruitFruit
  • Wine/ChampagneWine/Champagne
ParkingParking
  • Parking garageParking garage
  • Parking on siteParking on site
  • Accessible parkingAccessible parking
  • Private ParkingPrivate Parking
  • ParkingParking
  • Free parkingFree parking
AccessibilityAccessibility
  • Toilet with grab railsToilet with grab rails
  • Raised toiletRaised toilet
  • Lowered sinkLowered sink
  • Wheelchair accessibleWheelchair accessible
ActivitiesActivities
  • FitnessFitness
  • Indoor poolIndoor pool
  • Steam roomSteam room
  • Indoor pool (year-round)Indoor pool (year-round)
  • SaunaSauna
  • Fitness centerFitness center
GeneralGeneral
  • Wifi in all areasWifi in all areas
  • Smoke-free propertySmoke-free property
  • ElevatorElevator
  • Soundproof roomsSoundproof rooms
  • Air conditioningAir conditioning
  • HeatingHeating
  • Facilities for disabled guestsFacilities for disabled guests
  • Non-smoking roomsNon-smoking rooms
  • Pet friendlyPet friendly
  • Family roomsFamily rooms
Guest ServicesGuest Services
  • Suit pressSuit press
  • Daily housekeepingDaily housekeeping
  • Pet basketPet basket
  • Ironing serviceIroning service
  • LaundryLaundry
  • Fax/PhotocopyingFax/Photocopying
  • Baggage storageBaggage storage
  • ConciergeConcierge
  • Shuttle service (free)Shuttle service (free)
  • Pet bowlsPet bowls
  • Room serviceRoom service
  • Dry cleaningDry cleaning
  • 24-hour front desk24-hour front desk
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • Shuttle serviceShuttle service
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • Business centerBusiness center
  • Airport shuttleAirport shuttle
InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
  • InternetInternet
OutdoorsOutdoors
  • TerraceTerrace
Security/SafetySecurity/Safety
  • Security alarmSecurity alarm
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • Key accessKey access
  • Smoke alarmsSmoke alarms
  • 24-hour security24-hour security
  • Key card accessKey card access
  • CCTV in common areasCCTV in common areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Delivered food covered securelyDelivered food covered securely
  • Physical distancing in dining areasPhysical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Process in place to check health of guestsProcess in place to check health of guests
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Face masks for guests availableFace masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits availableFirst aid kits available
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Physical distancing rules followedPhysical distancing rules followed
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room serviceMobile app for room service
SpaSpa
  • Swimming poolSwimming pool

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are allowed and charges may apply.
Please note there is a service surcharge of usd $1.68 per night per room (includes taxes).guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.76
Location:
9.05
Staff:
9.27
Facilities:
9.12
Comfort:
9.28
Cleanliness:
9.41
Suzanne
Feb 21, 2026 08:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Clean, modern, easy to get cab to town, and mall next door very convenient
See All Reviews

Room Arrangement

Room InfoFacilities
King Room
Room Type: Double
Room Size: 36 m2
1 King bed(s) Bed
King Room

Food & Drink

Tea/Coffee maker

Media & Technology

TV, Telephone

General

Air conditioning

Bathroom

Hairdryer, Private bathroom, Toilet paper, Shampoo, Body soap, Bathtub or shower, Conditioner, Towels

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Childrens' cribs

Exclusive services

Free gym access
Double Room with Two Double Beds
Room Type: Twin
Room Size: 36 m2
2 Full bed(s) Bed
Double Room with Two Double Beds

Food & Drink

Tea/Coffee maker

Media & Technology

TV, Telephone

General

Air conditioning

Bathroom

Hairdryer, Private bathroom, Toilet paper, Shampoo, Body soap, Bathtub or shower, Conditioner, Towels

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Childrens' cribs

Exclusive services

Free gym access
Suite
Room Type: Suite
Room Size: 65 m2
1 King bed(s) Bed
1 Sofa bed Bed
Suite

Food & Drink

Tea/Coffee maker

Media & Technology

TV, Telephone

General

Air conditioning

Bathroom

Hairdryer, Private bathroom, Toilet paper, Shampoo, Body soap, Bathtub or shower, Conditioner, Towels

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Childrens' cribs

Exclusive services

Free gym access

FAQ's

Is this Cuenca hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cuenca hotel?

Check-in time for Cuenca hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cuenca hotel have a swimming pool?

Yes, this Cuenca hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cuenca hotel?

Best-rates for the Cuenca hotel starts from $90 per night with includes Internet, Kitchen, Pool, Private Pool, Wellness Facilities, Bar, Guest Services, Parking, Business Services, Fireplace/Heating, Laundry, Wheelchair Accessible, Transportation/Shuttle, Security/Safety, Restaurant, Entertainment, Child Friendly, Air Conditioner, Pet Friendly, Balcony/Terrace, Accessibility with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is Cuenca hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cuenca hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cuenca hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cuenca hotel?

Based on the information reported by the owner or manager, the Cuenca hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cuenca hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cuenca hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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